FAQ’s

You’ve got questions, we’ve got answers ✨
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  • We're a one Woman & Cat team, and we aim to get your goodies in the mail asap! The current processing times are 2-4 Business Days (processing times exclude weekends and public holidays). See our Shipping Policy here.

  • We offer free shipping for Domestic Australian Orders over $150 AUD, automatically applied at checkout.
    Unfortunately, we're unable to offer free shipping on International orders at this time.

  • Yes we do offer International Shipping to select countries.

  • See our full Returns Policy here.

  • Everyone deserves to be treated with kindness and respect.
    We will always do our best to resolve any issues, however we reserve the right to refuse service to anyone displaying aggressive or abusive behaviour.

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How to get a quick response from us

Unfortunately, we receive a lot of spam and automated messages, so a little detail helps to make sure your message reaches us.

  • Be specific: Let us know which crystal, product or order you’re contacting us about.

  • Avoid generic messages: Messages such as “May I speak with the owner?” or vague sales enquiries may be automatically filtered as spam.

  • Order question? Please include your order number so we can find your details quickly.

Thank you for your understanding and for supporting Moonberry Crystal Co. ❤️

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Get in touch

Need to enquire about something more specific?
Send us a message. We’ll get back to you soon. 🌙