Policies
-
Shipping, Returns & Refunds Policy
Last updated: October 2026
This policy explains shipping, delivery, returns and refunds for purchases made from Moonberry Crystal Co.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
SHIPPING
Processing Times
Orders are generally processed within 2–4 business days, excluding weekends and public holidays.
Orders are not normally processed or dispatched on weekends or public holidays.
During peak periods, product launches, sales or periods of unusually high order volume, processing may take slightly longer. Where significant delays are expected, we will endeavour to communicate this through our website or directly with affected customers.
Processing time is separate from the estimated delivery time provided by the shipping carrier.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your delivery location and the available shipping method.
Estimated delivery times after dispatch are generally:
Australia: 2–8 business days
New Zealand: 5–10 business days
United States: 7–15 business days
United Kingdom: 7–15 business days
Delivery timeframes are estimates only and may vary depending on the destination, shipping carrier, customs processing and other circumstances affecting delivery.
Any estimated delivery timeframe does not limit your rights under applicable consumer law.
Order Tracking
Where tracking is included with your selected shipping method, you will receive tracking information by email after your order has been dispatched.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.
Delivery Delays
Delivery may occasionally be affected by carrier delays, customs processing, weather events, service disruptions or other circumstances outside our reasonable control.
If your parcel is significantly delayed, please contact us at hello@moonberrycrystalco.com and we will assist where reasonably possible, including investigating the shipment with the applicable carrier.
Incorrect or Incomplete Addresses
Please carefully check your delivery address before submitting your order.
Moonberry Crystal Co is not responsible for additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.
If you notice an error in your address before your order has been dispatched, please contact us as soon as possible at hello@moonberrycrystalco.com. We will make reasonable efforts to update the address before dispatch but cannot guarantee that changes can be made once an order is being processed.
If an order is returned to us because the address supplied at checkout was incorrect or incomplete, you may be required to pay the cost of reshipping the order.
If you instead request a refund after the parcel is returned to us, reasonable shipping and carrier costs already incurred may be deducted from the refund where permitted by applicable law.
Lost or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please first check your tracking information for any available updates.
If the tracking information does not resolve the issue, contact us at hello@moonberrycrystalco.com so we can investigate the shipment with the applicable carrier.
Where a parcel is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable consumer law and the circumstances of the shipment.
Returned-to-Sender Parcels
A parcel may be returned to us for reasons including:
an incorrect or incomplete delivery address;
failure to collect the parcel within the carrier's collection period;
refusal of delivery; or
unpaid customs duties, taxes or import charges.
If your parcel is returned to us, we will contact you after we receive and identify the returned order.
Where the return occurred because of circumstances attributable to the customer, you may be responsible for the reasonable costs of reshipping the parcel.
If you choose not to have the order resent, reasonable shipping, return shipping or carrier charges already incurred may be deducted from any refund where permitted by applicable law.
This does not apply where the parcel is returned because of an error by Moonberry Crystal Co or where applicable consumer law requires otherwise.
International Shipping
We ship to selected international destinations available at checkout.
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to Moonberry Crystal Co.
We cannot control customs processing times, and customs clearance may result in additional delivery delays.
If an international order is refused, remains unclaimed, or is returned to us because of unpaid duties or taxes, failure to collect the parcel, or incorrect information supplied by the customer, reasonable return shipping and carrier charges may be deducted from any refund where permitted by applicable law.
Original shipping charges in these circumstances are generally non-refundable.
RETURNS & REFUNDS
Consumer Rights
Our products come with rights and guarantees that may apply under consumer protection laws in your country.
For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product is faulty, defective, not as described, or otherwise fails to meet an applicable consumer guarantee.
These statutory rights are separate from, and are not limited by, our voluntary 14-day change-of-mind return policy.
Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.
Change-of-Mind Returns
We offer change-of-mind returns within 14 days of receiving your order.
To be eligible for a change-of-mind return, your item must be:
unused and in the same condition in which you received it;
returned with any tags or original packaging supplied with the item; and
accompanied by a receipt or other proof of purchase.
Customers are responsible for return shipping costs for change-of-mind returns. We strongly recommend using a tracked shipping service, as we cannot process a return that does not reach us.
To request a return, contact us at:
If your return is accepted, please send it to:
Emily Usher (Moonberry Crystal Co)
Australia Post Parcel Collect 10332 00956
Shop 6
2–14 Kathleen St
South Tamworth NSW 2340
AustraliaParcels and tracked mail only.
Please contact us before sending your return so we can identify and process it correctly. Items sent to us without a return request may experience processing delays or, where the item is not eligible for return, may be returned to you.
The conditions in this section apply to voluntary change-of-mind returns and do not limit your rights in relation to faulty or non-compliant goods under applicable consumer law.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your order has been damaged during delivery, you have received the wrong item, or you believe an item is faulty or defective, please contact us as soon as reasonably possible at hello@moonberrycrystalco.com so we can investigate and resolve the issue.
For items damaged during transit or incorrect orders, we ask that you contact us within 48 hours where possible. This helps us document the condition of the parcel and, where appropriate, raise the matter promptly with the shipping carrier.
We may ask you to provide photographs of the item, its packaging and the shipping label to help us assess what has occurred.
The 48-hour request does not limit or replace any rights you may have under applicable consumer law.
If a product fails to meet an applicable consumer guarantee, we will provide the remedy required by law. Where applicable, reasonable return shipping costs for confirmed faulty goods will also be reimbursed.
Items Excluded from Change-of-Mind Returns
We do not accept change-of-mind returns for:
custom or personalised items;
intuitively selected crystals;
sale or clearance items; or
gift cards.
These exclusions apply only to change-of-mind returns. They do not exclude any rights you may have if an item is faulty, defective, not as described or otherwise fails to meet an applicable consumer guarantee.
Natural Crystals and Minerals
Crystals and minerals are natural materials and each piece is unique.
Natural variations may include differences in colour, pattern, shape, size, weight, transparency, inclusions, mineral deposits, surface texture and other characteristics associated with the natural formation of the material. These characteristics are not necessarily defects.
We make reasonable efforts to accurately photograph and describe our products, including notable characteristics or imperfections where appropriate.
A natural characteristic that has been clearly shown or disclosed before purchase will not ordinarily constitute a fault merely because that characteristic is present.
This does not affect your rights where a product is damaged, materially different from its description or images, or otherwise fails to meet an applicable consumer guarantee.
Exchanges
We do not currently offer direct exchanges.
For eligible change-of-mind returns, the easiest way to purchase another item is to return your original item in accordance with this policy and place a new order once your return has been accepted.
This does not affect any right you may have to a replacement or other remedy for faulty goods under applicable consumer law.
Refunds
Once we receive your return, we will inspect it and notify you whether your return has been approved.
For change-of-mind returns, items returned used, damaged, incomplete or otherwise not meeting the return conditions outlined above may be refused or, where appropriate, refunded by an amount reflecting any reduction in the item's value.
Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after your refund has been processed for it to appear, depending on your bank or payment provider.
If a change-of-mind return is not accepted, we will contact you. You may arrange for the item to be returned to you at your expense. If return shipping is not arranged within a reasonable period after we contact you, we may dispose of or otherwise deal with the item where permitted by law.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at hello@moonberrycrystalco.com.
International Returns
For voluntary international change-of-mind returns, customers are responsible for return shipping costs and any applicable duties, taxes or customs charges associated with returning the item.
We strongly recommend using a tracked shipping service for international returns.
If you are returning an item because it is faulty, damaged, incorrect or otherwise fails to comply with applicable consumer law, please contact us before arranging return shipping so we can determine the appropriate return process.
UK & EU CUSTOMERS
Right to Cancel
If you are a consumer located in the United Kingdom or European Union and applicable distance-selling laws apply to your purchase, you generally have the right to cancel an eligible online purchase within 14 days of receiving the goods without giving a reason.
To exercise this right, you must notify us of your decision to cancel within the applicable 14-day period.
After notifying us, you must return the goods within the period required by applicable law.
You are responsible for the direct cost of returning goods when exercising your right to cancel, provided we informed you of this responsibility before purchase.
Certain products are excluded from the statutory right to cancel, including goods made to your specifications or clearly personalised.
Your statutory cancellation rights are separate from our voluntary change-of-mind return policy and any rights you may have in relation to faulty or non-compliant goods.
To exercise your right to cancel, contact:
Moonberry Crystal Co
hello@moonberrycrystalco.comContact Us
For questions about shipping, delivery, returns or refunds, or if you need assistance with an order, contact:
Moonberry Crystal Co
hello@moonberrycrystalco.com -
Terms of Service
Last updated: October 2026
OVERVIEW
Welcome to Moonberry Crystal Co. The terms “we”, “us” and “our” refer to Moonberry Crystal Co.
Moonberry Crystal Co operates this website and online store, including the information, content, features, products and services made available through it (the “Services”).
These Terms of Service, together with any policies referenced within them, describe the terms that apply when you access our website, use our Services or purchase products from us.
Please read these Terms of Service carefully. By accessing or using our Services or placing an order with us, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your place of residence, or otherwise have the consent of a parent or legal guardian where required.
You agree to provide current, accurate and complete information when making a purchase or creating an account.
If you create an account, you are responsible for maintaining the confidentiality and security of your account information.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to display and describe our products accurately. However, colours and appearance may vary depending on your device, screen settings and lighting conditions.
Natural Crystals and Minerals
Crystals and minerals are naturally occurring materials and each piece is unique. Natural variations may include differences in colour, pattern, shape, size, weight, transparency, inclusions, mineral deposits, surface texture and other characteristics associated with the formation of the material.
These natural characteristics are not necessarily defects. Where reasonably possible, product photographs and descriptions are provided to help you understand the appearance and characteristics of the item you are purchasing.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
Metaphysical Disclaimer
Any information regarding the metaphysical, spiritual, energetic or traditional properties of crystals, minerals or other products is provided for general informational and entertainment purposes only.
Individual experiences may vary and no particular outcome or result is guaranteed.
Our products and content are not intended to diagnose, treat, cure or prevent any medical or psychological condition and are not a substitute for professional medical, psychological, legal or financial advice.
We reserve the right to modify product information or discontinue products at any time.
SECTION 3 — ORDERS
When you place an order through our website, you are making an offer to purchase the products in your order.
We reserve the right to accept or decline an order, subject to applicable law. An order may be cancelled where, for example, a product is unavailable, an incorrect price or product description has been displayed, payment cannot be processed, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.
Please review your order information carefully before submitting your purchase.
Returns, refunds and other remedies are subject to our Returns & Refunds Policy and your rights under the Australian Consumer Law.
SECTION 4 — PRICES AND PAYMENT
Prices displayed on our website are in the currency indicated at the time of purchase and may change without notice.
Applicable shipping charges, taxes or other charges will be displayed or calculated during checkout where possible.
For international orders, customs duties, import taxes or other charges imposed by the destination country may apply. These charges are not controlled by Moonberry Crystal Co unless expressly stated otherwise at checkout.
You agree to provide current, complete and accurate billing and payment information and authorise the applicable payment provider to charge your selected payment method for your order.
SECTION 5 — SHIPPING AND DELIVERY
Orders are shipped in accordance with our Shipping Policy.
Any delivery timeframe provided by Moonberry Crystal Co is an estimate unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events or other disruptions.
Once an order has been dispatched, delivery is handled by the applicable shipping carrier. However, if an issue occurs with your delivery, please contact us and we will assist where reasonably possible.
Nothing in this section limits any rights or remedies available to you under applicable law.
SECTION 6 — INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through this website, including photographs, graphics, illustrations, written content, logos, branding and website materials created by Moonberry Crystal Co, is owned by or licensed to Moonberry Crystal Co and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial use.
You must not reproduce, distribute, modify, republish, sell or commercially exploit our content without our prior written permission, except where permitted by law.
SECTION 7 — THIRD-PARTY SERVICES AND TOOLS
Our website may use or provide access to services, tools or features supplied by third parties, including payment processors, shipping providers and other service providers.
Your use of certain third-party services may also be subject to the applicable third party's terms and privacy practices.
To the extent permitted by law, we are not responsible for the operation of third-party services that are outside our reasonable control.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We do not control these third-party websites and are not responsible for their content, availability, security or privacy practices.
You access third-party websites at your own discretion and should review their applicable terms and privacy policies.
SECTION 9 — PRIVACY
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about how personal information may be collected, used, stored and disclosed.
SECTION 10 — FEEDBACK AND SUBMISSIONS
If you voluntarily provide feedback, suggestions or ideas relating to Moonberry Crystal Co or our Services, you grant us permission to use that feedback for legitimate business purposes without an obligation to compensate you.
This does not affect your ownership of personal information or other rights that cannot lawfully be waived.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
We reserve the right to correct errors or update information where appropriate.
If an error affects an order you have already placed, we will contact you where reasonably necessary and deal with the order in accordance with applicable law.
SECTION 12 — PROHIBITED USES
You must not use our website or Services:
for unlawful or fraudulent purposes;
to violate the rights of another person;
to transmit malicious code or interfere with the security or operation of the website;
to attempt to gain unauthorised access to our website, accounts or systems;
to scrape, harvest or collect information from the website through unauthorised automated means; or
in any other way that materially interferes with the operation or security of our Services.
SECTION 13 — SUSPENSION OR TERMINATION
We may restrict or terminate access to our Services where we reasonably believe these Terms have been materially breached, the Services are being used unlawfully or fraudulently, or doing so is reasonably necessary to protect our website, business, customers or third parties.
Any rights and obligations arising before termination will continue where appropriate.
SECTION 14 — AUSTRALIAN CONSUMER LAW
Our products and Services may come with guarantees, rights and remedies that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms, our Returns & Refunds Policy, our Shipping Policy or any other Moonberry Crystal Co policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Where the Australian Consumer Law applies, your rights under that law are in addition to any rights provided under our voluntary returns or other store policies.
SECTION 15 — DISCLAIMER
To the extent permitted by law, information provided through our website is provided for general informational purposes.
While we make reasonable efforts to ensure information is accurate and our Services operate as intended, we do not guarantee that the website will always be uninterrupted, error-free or available.
Nothing in these Terms excludes any guarantee, warranty, condition or other right that cannot lawfully be excluded.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, Moonberry Crystal Co will not be liable for indirect, incidental or consequential loss arising from your use of our website or Services where that liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies liability, rights or remedies where doing so would be prohibited by applicable law, including the Australian Consumer Law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Moonberry Crystal Co against reasonable loss, liability or expense arising directly from your unlawful use of the Services or your material breach of these Terms.
This section does not require you to indemnify us for loss caused by our own negligence, unlawful conduct or breach of these Terms.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
SECTION 19 — ENTIRE AGREEMENT
These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and Moonberry Crystal Co regarding your use of our Services and purchases made through our website.
SECTION 20 — GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
You and Moonberry Crystal Co submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from them.
Nothing in this section limits any rights you may have under applicable consumer law.
SECTION 21 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or legal obligations.
The current version will be published on our website together with its effective or last-updated date.
Changes will apply from the date the updated Terms are published and will not retrospectively alter the terms applicable to a completed purchase unless required by law.
SECTION 22 — CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Moonberry Crystal Co
hello@moonberrycrystalco.comPostal address:
Australia Post Parcel Collect 10332 00956
Shop 6
2–14 Kathleen St
South Tamworth NSW 2340
AustraliaParcels and tracked mail only.
-
Privacy Policy
Last updated: October 2026
Moonberry Crystal Co (“Moonberry Crystal Co”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information when you visit our website, make a purchase, create an account, subscribe to communications, contact us or otherwise interact with Moonberry Crystal Co.
By using our website, you acknowledge that you have read this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us and may include:
Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including products purchased, order history, returns, refunds and other transaction details.
Account information, if you create a customer account, including information associated with your account and preferences.
Payment-related information. Payments are processed through our payment service providers. We do not ordinarily receive or store your complete payment card details.
Communications, including information you provide when contacting us with questions, requests, feedback or customer service enquiries.
Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.
Device and technical information, such as your IP address, browser, device information and other technical identifiers.
Website usage information, such as pages viewed, interactions with our website and information collected through cookies and similar technologies.
We aim to collect only information reasonably necessary for operating our business, providing our products and Services, and fulfilling the purposes described in this Privacy Policy.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
directly from you when you place an order, create an account, complete a form, subscribe to communications or contact us;
automatically when you use our website, including through cookies and similar technologies;
through service providers that help us operate our website, process payments, fulfil orders, provide analytics or deliver other business services; and
from third parties where permitted by applicable law.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
process and fulfil orders;
process payments, refunds and returns;
arrange shipping and delivery;
provide customer service and respond to enquiries;
create and manage customer accounts;
communicate important information about your orders or our Services;
operate, maintain, secure and improve our website;
detect, investigate and prevent fraudulent, unauthorised or unlawful activity;
understand how customers interact with our website;
send marketing communications where you have subscribed or where otherwise permitted by applicable law;
comply with legal, tax, accounting and regulatory obligations; and
establish, exercise or defend legal rights.
We do not sell customer mailing lists or personal information as a business activity.
SQUARESPACE AND OUR SERVICE PROVIDERS
Our website and online store are hosted using Squarespace.
Squarespace may process information about visitors and customers in connection with providing website hosting, ecommerce, account, security, analytics and related functionality.
We may also use other third-party service providers to operate our business, including providers of:
payment processing;
shipping and delivery;
website hosting and ecommerce services;
email and communications;
analytics;
fraud prevention;
information technology and cloud services; and
professional services.
These providers may process personal information as necessary to provide their services to us.
When you make a payment, your payment information is processed by the payment provider available through our checkout. Complete payment information may be transmitted directly to that payment provider and handled according to its own privacy practices.
WHEN WE MAY DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary:
to service providers assisting us with the purposes described in this Privacy Policy;
to shipping and delivery providers to fulfil your order;
to payment processors to process transactions;
when you direct or consent to the disclosure;
where required or authorised by law;
to protect our legal rights, customers, website or business;
to investigate suspected fraud or unlawful activity; or
in connection with a sale, restructuring or transfer of all or part of our business, subject to applicable legal requirements.
We do not disclose personal information to third parties for their own unrelated purposes unless you have consented or the disclosure is otherwise permitted or required by law.
COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on or accessed through your device when you visit a website. They may be used to:
enable essential website and checkout functionality;
remember preferences and shopping-cart contents;
maintain security;
understand website traffic and performance;
provide analytics; and
support marketing or advertising functionality where enabled.
Some cookies are placed by Squarespace or other third-party services used on our website.
Where required by applicable law, we will request consent before using non-essential cookies.
You may be able to control cookies through our website's cookie settings or through your browser settings. Disabling certain cookies may affect the functionality of the website.
Further information about cookies used by our website may be provided through our cookie notice or cookie preferences tool.
MARKETING COMMUNICATIONS
If you subscribe to marketing communications from Moonberry Crystal Co, we may use your contact information to send you news, product information, promotions or other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications or responses to your enquiries.
INTERNATIONAL TRANSFERS
Some of the service providers we use may process or store personal information in countries other than the country in which you live, including Australia and other jurisdictions in which our service providers operate.
Where applicable privacy law requires particular safeguards for international transfers of personal information, we or the relevant service provider will use appropriate mechanisms for those transfers.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, complying with legal and tax obligations, resolving disputes and protecting our legal rights.
Different categories of information may therefore be retained for different periods.
When personal information is no longer reasonably required, it may be deleted, destroyed or de-identified, subject to applicable legal requirements and our service providers' retention practices.
DATA SECURITY
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our website and payment functionality also rely on security measures provided by Squarespace and our payment service providers.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe information relating to you or your Moonberry Crystal Co account has been compromised, please contact us.
YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply to you, you may have rights in relation to your personal information, including the right to:
request access to personal information held about you;
request correction of inaccurate personal information;
request deletion of personal information in certain circumstances;
object to or restrict certain processing;
withdraw consent where processing is based on your consent;
request a copy or transfer of certain personal information where applicable; and
opt out of certain marketing or advertising activities.
These rights are not absolute and may be subject to exceptions under applicable law.
To make a privacy request, contact us at hello@moonberrycrystalco.com.
We may need to take reasonable steps to verify your identity before fulfilling a request.
UK AND EUROPEAN CUSTOMERS
If you are located in the United Kingdom or European Economic Area, applicable data protection law may provide additional rights concerning your personal information.
Where required, we process personal information on an appropriate legal basis, which may include:
performing a contract with you, such as processing and delivering your order;
complying with a legal obligation;
pursuing our legitimate interests where those interests are not overridden by your rights;
protecting vital interests where applicable; or
your consent, where consent is required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
You may also have the right to lodge a complaint with the applicable data protection authority in your country.
CHILDREN'S PRIVACY
Our website and products are not specifically directed at children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate and, where appropriate, delete the information.
THIRD-PARTY WEBSITES
Our website may contain links to websites, social media platforms or other services operated by third parties.
We do not control the privacy practices of those third parties. If you follow a link away from our website, we encourage you to review the privacy policy of the applicable third party.
PRIVACY COMPLAINTS
If you have a concern or complaint about how Moonberry Crystal Co has handled your personal information, please contact us at hello@moonberrycrystalco.com.
We will endeavour to investigate and respond within a reasonable period.
Depending on where you live and the privacy laws applicable to your circumstances, you may also have the right to make a complaint to an applicable privacy or data protection authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, service providers, business practices or legal obligations.
When we make changes, we will publish the updated policy on our website and revise the “Last updated” date above.
CONTACT US
For questions about this Privacy Policy, to exercise an applicable privacy right, or to make a privacy-related complaint, contact:
Moonberry Crystal Co
hello@moonberrycrystalco.com
Australia